MindSave Official Website › Notebook › MindSave Customer Service (2026): Who to Call and When

MindSave customer service: who to call, who to email and when

By Themindsave Editorial Desk · Last updated October 26, 2026 · 6 min read · Medically reviewed by Dr. Ariel Frankel, PhD, reviewed October 26, 2026

When an order goes wrong, the worst move is to write to the wrong place. MindSave customer service has two routes, and they do different jobs. This guide says which one to use, what to have ready and what to expect.

What are the two routes for MindSave customer service?

The contact page lays the two routes out in one table, and the split is clean. One route is a phone number that can see orders. The other is an email address that answers questions about the website. Picking the right one saves a day.

There is no separate sales email address for this product. The website says it does not publish an address that would not be read. If you want to buy, the only door is the checkout on the website, which hands off to the seller's own payment page.

What should you have ready before you contact MindSave customer service?

Almost every question on the order line starts with the same thing: the order ID. It arrives in the order email, and once the parcel moves the same email carries a tracking number. Keep that email. If you cannot find it, search your inbox for the retailer's name and the word order.

• The order ID from the order email.
• Your full name and the email address used for the order.
• The pack you bought: two, three or six bottles.
• For a bottle question, the lot code from the base of the bottle. The retailer ships from the run recorded as lot MIN-26/TH-5482.
• For a refund, the bottles themselves, empty or full, and a note of the purchase date.

The opening hours of the phone line are not published on the contact page, and neither is a promised reply time for the email. Treat both as unknown, and allow for that when you plan around the sixty-day guarantee.

What if the parcel is late or does not arrive?

Call +1 (302) 200-3480 with the order ID. The shipping page says that line can see the order, the address it went to and the carrier reference. Do not send the question to the website email. It cannot see orders, and a delivery question sent there is only forwarded, which costs a day.

Shipping is from the United States, and a tracking number arrives by email once the order ships. The seller publishes no handling or delivery window, so the website does not give one. One detail matters if the parcel is lost: the sixty-day guarantee window runs from the date of purchase, not from delivery. That is a reason to open the conversation early. Our shipping page has the pack-by-pack detail.

How do changes and cancellations work?

Address changes and cancellations also go to the order line. The website does not publish a cut-off time after which an order cannot be changed, so the practical rule is to call as soon as you notice. Because every pack is a one-time payment, there is no subscription to cancel later and nothing renews. The only decision to cancel is the order itself.

Our post on the 60-day guarantee and refund steps covers what happens once an order is complete and you want the money back.

How do refunds work through MindSave customer service?

The guarantee runs 60 days from purchase on every pack. Empty bottles are accepted and no fee is deducted. The steps are the same every time.

• Call the order line with the order ID before anything is posted. Opening the return first is what keeps the claim inside the sixty days.
• Post every bottle from the order to 550 Madison Avenue, Floor 27, New York, NY 10022, USA, with your full name, email address and order ID written inside.
• Use a tracked service. Return postage is your cost.
• The return is credited once the bottles arrive. The refund is issued three to five business days after that.
• The money reaches the card five to ten days after the refund is issued.

The office address is different from the returns address. The office is 2 Park Avenue, Floor 20, New York, NY 10016, USA, and nothing should be posted there. The returns address is the one that belongs on the parcel.

What can MindSave customer service not do?

It is not a medical line. The retailer says plainly that it is not a clinic and not a source of medical advice. Questions about whether the capsule suits you, or how it fits with a medicine, belong with your doctor or pharmacist, and the eight ingredient names are what they will need. It also cannot confirm the contents of one particular bottle by phone, since the panel on the bottle is the document that governs.

For questions about a page, a correction or a privacy request, use the website email. The retailer says corrections change the date on the page.

Frequently asked questions

Our view

Good support is mostly about sending the right question to the right door. MindSave customer service has only two doors, and the website labels them clearly. Use the phone for anything about an order, and use the email for anything about the pages.

Our advice is to keep the order email somewhere safe the day it arrives, and to write down the purchase date. Those two small habits make every later conversation shorter. Reply times are not published, so allow some room inside the sixty days. We earn when you buy, so weigh this guide with that in mind.

Last updated October 26, 2026. Medically reviewed by Dr. Ariel Frankel, PhD on October 26, 2026.